Your privacy is our responsibility
This policy clearly describes how your personal information is collected, used, and protected on the kla88 platform.
1. Introduction
kla88 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how kla88 collects your personal information, how it is used, who it is shared with, and how it is kept secure.
This policy applies to the kla88 website and all related services. By using our platform, you are considered to have agreed to the terms of this policy. Before reading this policy, please confirm that you are at least 21 years of age.
If any changes are made to this policy, we will update the website and notify you by email. The most recent date will always be shown at the top.
2. What information we collect
kla88 may collect the following information for the purposes of creating your account, managing transactions, and providing services:
Personal identification information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Current address (if required)
- National ID or passport number (for identity verification)
Financial information
- bKash, Nagad, or Rocket account number (for transactions)
- Deposit and withdrawal amounts and history
- Balance and bonus usage information
Technical information
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Time spent on the platform and pages visited
Gaming activity information
- Bet history and gaming patterns
- Win and loss records
- Bonus and promotion usage information
3. Purpose of using your information
kla88 uses the information it collects only for the following lawful purposes:
Account management and service delivery
We use your information to create and manage your account, verify logins, and deliver all platform services without interruption.
Processing financial transactions
We use your financial information to accurately process deposit and withdrawal requests via bKash, Nagad, and Rocket, and to ensure transaction security.
Age and identity verification
The platform is for users aged 21 and above only. We conduct identity verification to confirm age at registration and to prevent fraud.
Customer service and support
To contact you, resolve issues, and provide assistance through 24/7 live chat and email support.
Security and fraud prevention
We analyse technical information to prevent unauthorised account access, fraudulent activity, and cybersecurity threats.
Ensuring responsible gaming
This information is used to monitor users' gaming behaviour, identify potentially risky patterns, and effectively manage responsible gaming tools.
kla88 never sells your information to third parties or shares it with unrelated organisations for marketing purposes.
4. Information sharing policy
kla88 may share your information with third parties only in very limited and specific circumstances. These circumstances are described in detail below:
Payment service providers
The financial information required to complete transactions via bKash, Nagad, and Rocket is shared securely only with the relevant service provider. This information is used solely for the purpose of processing transactions.
Technology partners
Necessary information may be shared with trusted technology partners for operating the platform's technical services — such as server hosting, security monitoring, and gaming software. These partners are required to follow the same standard of privacy policy.
Legal obligations
If disclosure of information is required under a court order, regulatory directive, or applicable law, kla88 will cooperate with the relevant legal authority.
Business restructuring
In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new entity. We will notify you in advance of any such change.
Outside of the circumstances listed above, kla88 never shares your personal information with any third party without your consent.
5. Cookies and tracking technologies
Cookies and similar technologies are used on the kla88 platform to improve your experience and ensure proper functionality.
Essential cookies
These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, manage security tokens, and save your preferences. These cookies cannot be disabled.
Performance analytics cookies
Anonymous statistics are collected to understand which parts of the platform are used most and where improvements are needed. This information does not directly identify you.
Cookie controls
You can accept or reject optional cookies from your browser settings. However, if essential cookies are disabled, some platform services may not function properly.
6. Data security measures
kla88 uses the highest industry-standard security technologies to protect your information. Our security framework includes:
- SSL/TLS encryption: All data exchanged between your browser and our servers is transmitted through encrypted channels.
- Secure payment gateway: Transactions via bKash, Nagad, and Rocket follow the payment providers' own security protocols.
- Two-factor authentication: An additional verification process is active to detect suspicious login attempts.
- Regular security audits: Our systems are reviewed regularly by independent security experts.
- Data backup and recovery: Secure backups of your information are maintained so that it can be recovered in the event of a technical incident.
- Employee access controls: Only authorised employees may access user information, and only when specifically required.
No method on the internet is 100% secure. However, kla88 follows the highest industry standards to protect your information and is ready to respond quickly to any incident.
7. Data retention period
kla88 does not retain your information for longer than necessary. The retention period depends on the type and purpose of the information:
Active account information
All account information, transaction history, and gaming records will be retained for as long as your account remains active.
Closed account information
Even after an account is closed, certain information may be retained for a period determined by applicable law, for purposes such as legal obligations, fraud investigations, or dispute resolution.
Technical logs
Technical log files retained for security and system monitoring are generally kept for a short period and are regularly cleared.
8. Your rights
As a kla88 user, you retain the following rights regarding your personal information:
Right to access your information
You may request details of what information we hold about you. We will provide you with a summary within a reasonable time.
Right to correct your information
If any information in your account is incorrect or incomplete, you may request a correction. Some information can be changed directly from your account settings.
Right to request deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
Right to opt out of marketing communications
If you do not wish to receive promotional emails or messages from kla88, you may contact the support team at any time to stop them. However, important account-related messages will continue to be sent.
Right to submit a complaint
If you believe your privacy rights have been violated, please contact our support team first. We will review your complaint with the utmost care.
To exercise these rights or for any privacy-related questions, contact us at: [email protected]
9. Protection of minors
kla88 is strictly for users aged 21 and above only. We do not knowingly collect or process information from any minor.
Through the age verification process at registration, we confirm that the user meets the minimum age requirement. If a minor's information enters our system for any reason, we will immediately close that account and delete all associated information.
If you believe a minor is using this platform, please notify us immediately.
10. Third-party services
The kla88 platform is connected to various third-party services, including gaming software providers Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These organisations have their own privacy policies which are outside our control.
Payment service providers — bKash, Nagad, and Rocket — operate according to their own privacy policies and terms and conditions. We recommend that you read their privacy policies before using these services.
kla88 is not responsible for how your information is handled by third-party services.
11. Changes to the policy
kla88 may update this privacy policy from time to time. Amendments may be made in response to service improvements, adoption of new technologies, or legal changes.
For any significant changes, we will notify you in advance by email or through a notice on the platform. If you continue to use the platform after a change, it will be assumed that you have agreed to the updated policy.
For this reason, we advise that you visit this page regularly and read the latest version.
Have a question about privacy?
For any questions or concerns about this policy, contact our 24/7 support team.
Live chat: active 24 hours a day, 7 days a week
[email protected]